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Getting Started — Great Awakener Support Guide

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Written by Leonard Rehbein

Overview

Here’s how to stay in the loop and get the most out of Great Awakener.

This guide answers the most common questions so you can move forward without confusion or delays.


Welcome to Great Awakener

Great Awakener is a live-first platform built around real-time classes, workshops, and experiences focused on spiritual growth, clarity, and alignment — now with MAX, your personal astrological AI, included with membership.

This is not a passive content library. The core of the experience happens live.


Getting Started

How do I join?

You can join directly at:
https://greatawakener.com/become-member

Select a membership plan and create your account.
Access begins immediately after signup.

Important:
Great Awakener memberships are separate from YouTube subscriptions or memberships.


Content & Experience

Is Great Awakener pre-recorded?

No. The platform is live-first.

Most sessions happen in real time. Most events include replays.


How do I know what’s live?

Offerings change frequently.

The most accurate source is always:
https://greatawakener.com/v2/livestreams

If it’s not listed there, it is not currently live.

You can also use the calendar on the site to see upcoming sessions.


What time zone are events in?

All events are listed in Eastern Time (ET).
Adjust based on your local time zone.


What if I miss a session?

If a replay is available, it will appear in the Videos section.

Replay availability depends on the specific event.


Are sessions interactive?

Most sessions include live teaching and energetic work.

Some may include interaction, but one-on-one engagement is not guaranteed.


Do I need prior experience?

No.

Sessions are designed to be accessible for beginners while still offering depth for more experienced members.


Is this a community space?

Yes.

Great Awakener is built around collective experience. While sessions are guided, participation and presence matter.


Account & Access

I can’t log in

Then check:

  • Spam

  • Promotions

  • Trash

Reset links expire after 6 hours.

Make sure you are using the same email used during signup. Your MAX and Great Awakener access share one login — there’s no separate MAX account.


My account shows “Free” or content is locked

This usually means you are logged in with the wrong email.

Try:

  • Logging out

  • Clearing cache or using a different browser

  • Logging back in with the email used at checkout


I didn’t receive the welcome email

Check:

  • Spam

  • Promotions

  • Trash

If needed, it can be resent.


Billing & Membership

Membership & plans

Great Awakener offers a few ways to join, depending on how much MAX access you want:

  • Great Awakener Membership — full platform access plus 5 MAX questions per day

  • MAX Essential — unlimited MAX questions

  • Oracle Unlimited — everything, including unlimited MAX and Frequency One status

There’s also a free Karmic Explorer tier to try MAX. For full details and current pricing, see our Pricing & Plans article.


Was I charged twice?

This is usually:

  • A temporary authorization hold

  • The actual completed charge

The extra charge typically disappears within a few days.


When will I be charged again?

Your renewal date is based on your original signup date.
Billing follows that same cycle automatically, and we email you before each renewal.


Where can I see billing history?

All receipts and billing details are available in your billing portal at greatawakener.com/profile.


How do I upgrade, downgrade, or cancel?

You can manage your membership anytime at greatawakener.com/profile.

  • Changes may apply immediately or at the next billing cycle

  • You can cancel anytime

  • Access remains active until the end of your billing period


Can I get a refund?

All sales are final, and subscriptions are non-refundable except where required by law. If you believe you were charged in error, email [email protected] and we’ll review your situation personally. For full details, see our Billing, Cancellations & Refunds article.


Why am I seeing different prices?

Pricing may vary based on:

  • Time of signup

  • Promotions

  • Legacy pricing

You are always charged exactly what your account shows.


Regional & Technical

I’m in Europe — did something change?

No.

Your membership and pricing remain the same. Some banks may require additional verification for security.


Does this work on mobile?

Yes.

The platform is fully supported on mobile, tablet, and desktop. You can also install it as an app from your browser — see our app install guide.


MAX

MAX is live and included with Great Awakener membership (5 questions per day), with unlimited access available on MAX Essential and Oracle Unlimited. You can access MAX at maxoracle.ai using your Great Awakener login. To learn more, see our What is MAX? and What Can MAX Do? articles.


When to Contact Support

Reach out if:

  • You are locked out of your account

  • There is a billing issue

  • Something is time-sensitive

Include relevant details (email used, receipts, screenshots) to speed up resolution.


Important Note

All content is provided for educational and spiritual growth purposes only.

It does not replace medical, psychological, legal, or other professional advice.


Final

If something feels unclear, the fastest path is always:

  1. Check the correct page

  2. Confirm your account email

  3. Follow the steps above

Most issues are resolved within minutes when these are followed properly.

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